ServiceNow WSD

ServiceNow Workplace Service Delivery: Transforming Workplace Operations with Integrated Service Management

WSD centralizes workplace services, automates routine processes, and enhances visibility into workplace assets, empowering organizations to create a productive, engaging work environment for employees.

ServiceNow Workplace Service Delivery (WSD) is designed to streamline and automate workplace operations, providing employees with an efficient, seamless experience across workplace requests, resource booking, and facilities management.

Challenges Addressed by ServiceNow WSD

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Fragmented Workplace Management Systems

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Without insight into resource use, space use, and service performance, organizations struggle to improve their workspaces. WSD gives real-time data to boost resource use and lower costs.

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Manual, Time-Consuming Processes

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Many workplace tasks, like room booking still rely on manual workflows that waste time and slow productivity. WSD automates these tasks, speeding up responses and improving service efficiency.

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Inconsistent Employee Experience

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Disconnected tools and limited visibility into resources can impact employee experience. WSD provides a unified, easy-to-use platform for all workplace services, ensuring employees can access what they need.

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Limited Visibility

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Without insight into resource use, space occupancy, and service performance, organizations struggle to optimize their workspaces. WSD delivers real-time analytics to improve resource allocation and cut costs.

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Benefits to Customers

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Improved Employee Experience and Satisfaction

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By offering one easy-to-use platform for workplace services, WSD improves access and ease, boosting employee satisfaction and engagement.

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Increased Operational Efficiency

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WSD automates routine workplace processes, allowing facility teams to manage requests more efficiently and focus on higher-impact initiatives.

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Optimized Space Utilization and Resource Allocation

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With insights into space use and asset usage, WSD helps organizations make data-driven decisions to optimize resources and improve workplace efficiency.

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Data-Driven Workplace Management

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WSD’s reports and analytics provide real-time insights into workplace trends, helping facility teams track performance, and improve services.

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Challenges Addressed by ServiceNow SPM

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Portfolio Visibility and Alignment

Provides a complete view of projects, portfolios, and business objectives.

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ServiceNow SPM links initiatives to business objectives, improving decision-making with clear insights into resource allocation and performance.

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Resource Optimization

Ensures the best use of available resources across various projects.

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ServiceNow SPM identifies resource bottlenecks, prioritizes allocations, and enhances workforce efficiency to ensure strategic project delivery.

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Risk and Issue Management

Proactively identifies and addresses risks to ensure project success.

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ServiceNow SPM continuously assesses risks to ensure prompt action and aligns responses with business priorities, helping to avoid project delays or failures.

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Value Realization and Measurement

Tracks and measures the value delivered by portfolio execution.

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ServiceNow SPM ensures investments yield measurable results by assessing ROI, metrics, and alignment with organizational goals.

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ServiceNow SPM Benefits

Faster Service Lifecycle Management

SPM streamlinesdefining, launching, and retiring services for a more agile approach to managing the service lifecycle.

Accelerated Service Delivery

SPM acceleratesservice delivery and improvements by automating workflows and offeringpredefined models.

Improved Decision-Making

With data-driven insights and dashboards, SPM aids in the strategic planning and prioritization of service investments.

Cost Management and Optimization

ServiceNow’s SPM improves service costs by managing budgets, forecasting expenses and reducingspending.

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ServiceNow WSD Offerings

ServiceNow WSD includes a comprehensive set of tools designed to enhance workplace efficiency, simplify resource management, and create a cohesive employee experience

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Workplace Reservation Management

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Enable employees to book rooms, desks, and other shared spaces with ease. Workplace Reservation Management shows real-time availability, making it simple to find and reserve what they need.

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Employee Service Center

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Give employees a single self-service portal for all workplace requests, from room bookings to maintenance. The Employee Service Center streamlines access and ensures a consistent experience.

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Move Management

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Coordinate employee relocations and seating plans with efficiency. Move Management simplifies the relocation process and ensures a smooth transition with minimal disruption.

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Space Management

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Gain visibility into workspace usage and occupancy with real-time data on office space utilization. Space Management helps organizations optimize layouts, identify underused areas, and reduce operational costs.

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Facilities and Maintenance Management

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Automate facility requests and simplify maintenance flow to ensure quick responses and issue resolution. Facilities and Maintenance Management improves service and supports a proactive approach to workplace operations.

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Workplace Safety Management

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Ensure a safe work environment by managing safety protocols, tracking compliance, and addressing health and safety requests. Workplace Safety Management enables organizations to maintain a safe, compliant workplace.

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Visitor Management

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Simplify the visitor experience with a fast, streamlined check-in process. Visitor Management helps track guest information, ensures security protocols are being met, and provides a more welcoming experience for visitors.

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Mobile Workplace App

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Provide employees with mobile access to workplace services, allowing them to make reservations, request services, and receive updates on the go. The Mobile Workplace App enhances accessibility and supports flexible work arrangements.

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Analytics and Reporting for Workplace Services

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Monitor key metrics such as occupancy rates, service request volumes, and response times. Analytics and Reporting provide actionable insights to improve service quality and optimize resource allocation.

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Best Practices for SPM Implementation in ServiceNow

Tosuccessfully implement ServiceNow Strategic Portfolio Management (SPM), consider these best practices

PortfolioAlignment with Strategic Goals

Make sure that every project and program closely aligns with theorganization’s strategic vision, goals, and objectives to enhance overallbusiness success and value.

Engage Stakeholders

Implement flexible portfolio management processes that adapt to changingpriorities, market conditions, and opportunities, ensuring alignment withorganizational goals.

EnhancedFinancial Management and Budgeting

Establish thorough financial oversight procedures that encompassbudgeting, forecasting, and cost tracking to manage portfolio financeseffectively.

Automation of Governance and Approval Workflows

Automate approval and governance workflows to simplify decision-making, lower administrative burdens, and maintain consistent, efficient management ofyour portfolio.

ChangeManagement and Adoption Strategy

Create a change management plan that ensures smooth transitions, addresses resistance, and promotes acceptance across the organization.

Risk Assessment and Mitigation Frameworks

Create proactive frameworks that actively identify, evaluate, and reduce risks at the portfolio, program, and project levels to ensure successfulresults.

Performance Analytics and Reporting

Create proactive frameworks that actively identify, evaluate, and reducerisks at the portfolio, program, and project levels to ensure successfulresults.

Cross-FunctionalCollaboration and Communication

Foster collaboration among IT, finance, and business units to guaranteesmooth portfolio management, effective execution, and alignment with businesspriorities.

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Our Approach: Comprehensive ServiceNow WSD Implementation

Our approach to delivering ServiceNow WSD is designed to align the platform’s capabilities with your organization’s unique workplace management needs, ensuring streamlined operations and an enhanced employee experience. Here’s an overview of our delivery process

Assessment and Requirement Gathering

We begin by analyzing your current workplace processes, identifying pain points, and understanding your objectives. This assessment enables us to design a WSD solution tailored to your organization’s needs.

Solution Design and Configuration

Based on the assessment, we configure core WSD modules like Workplace Reservation, Facilities Management, and Space Management. We tailor workflows to support seamless, efficient operations.

Implementation and Integration

Our team manages the full implementation process, integrating WSD with existing systems like HR and facility tools to ensure a smooth user experience. We test each component for reliable performance.

User Training and Knowledge Transfer

To ensure successful adoption, we provide targeted training for facilities teams, employees, and administrators. Our training covers WSD functionalities, self-service tools, and best practices, and powering your team.

Go-Live and Support

During the go-live phase, we offer support and troubleshooting to ensure a smooth transition. Our post-implementation support helps address any challenges and optimizes WSD functionality for effective workplace service management.

Continuous Optimization and Partnership

As your workplace needs evolve, we provide ongoing support and optimization to ensure WSD continues to meet your goals. Our partnership helps unlock WSD’s full potential, boosting efficiency and employee experience.

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Create an Efficient, Employee-Centric Workplace with ServiceNow WSD

ServiceNow WSD enables organizations to streamline workplace operations, improve efficiency, and enhance the employee experience. With automated workflows, centralized service access, and data-driven insights, WSD helps create a productive, engaging work environment that meets the needs of modern employees. Let us partner with you to implement and optimize ServiceNow WSD, transforming your workplace management and creating a seamless, efficient experience for your employees.

Want to Learn More About Our Services and How We Can Help You?

Locally focused with a global reach to deliver upon our commitment to the success of our clients.

SYSUSA Inc. Virginia

8565 Sudley Road,
Suite C, Manassas, VA 20110

Texas

555 Republic Drive
Suite 450, Plano TX 75074

SYSUSA Inc. Virgnia

8565 Sudley Road,
Suite C, Manassas, VA 20110

Texas

555 Republic Drive,
Suite 450, Plano TX 75074