ServiceNow ITAM

Optimize IT Assets for Efficiency and Cost Savings

ITAM provides a centralized platform for tracking, managing, and optimizing assets across your organization, from procurement through disposal.

ServiceNow IT Asset Management (ITAM) streamlines the lifecycle management of your organization’s IT assets, ensuring you maximize value from hardware and software investments while reducing risks and costs. With ServiceNow ITAM, you can maintain compliance, prevent asset sprawl, and make data-driven decisions that improve asset utilization and budget efficiency.

Challenges Addressed by ServiceNow ITAM

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Asset Sprawl and Wasted Resources

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As organizations grow, assets can become difficult to track, leading to underutilization and waste. ServiceNow ITAM helps consolidate asset data in one place, providing complete visibility and control over asset utilization.

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Compliance and License Management

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Managing software licenses and maintaining compliance with vendor agreements is complex and costly. ITAM’s Software Asset Management (SAM) ensures compliance, reduces audit risks, and prevents overspending on licenses.

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Costly Asset Lifecycle Management

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Managing assets from procurement to disposal can be labor-intensive without a centralized process. ITAM automates asset tracking and lifecycle management, enabling more efficient procurement, maintenance, and decommissioning.

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Lack of Asset Visibility and Utilization Insights

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Without a clear view of asset status, location, and condition, organizations face increased costs and limited optimization opportunities. ITAM provides real-time insights into asset usage, condition, and value, enabling better decision-making.

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Benefits to Customers

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Cost Savings through Optimized Asset Usage

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With a comprehensive view of asset utilization, ServiceNow ITAM helps you avoid redundant purchases, reduce maintenance costs, and maximize asset life.

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Improved Compliance and Reduced Audit Risk

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ServiceNow ITAM provides visibility into license compliance and usage, reducing the risk of non-compliance, audit penalties, and unexpected costs.

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Enhanced Decision-Making with Real-Time Data

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Accurate, real-time data on asset status and utilization empowers stakeholders to make informed decisions, whether optimizing software usage or planning future hardware acquisitions.

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Streamlined Asset Lifecycle Management

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Automated workflows across the asset lifecycle—from procurement to disposal—ensure efficient, transparent, and cost-effective asset management practices.

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Challenges Addressed by ServiceNow SPM

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Portfolio Visibility and Alignment

Provides a complete view of projects, portfolios, and business objectives.

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ServiceNow SPM links initiatives to business objectives, improving decision-making with clear insights into resource allocation and performance.

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Resource Optimization

Ensures the best use of available resources across various projects.

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ServiceNow SPM identifies resource bottlenecks, prioritizes allocations, and enhances workforce efficiency to ensure strategic project delivery.

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Risk and Issue Management

Proactively identifies and addresses risks to ensure project success.

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ServiceNow SPM continuously assesses risks to ensure prompt action and aligns responses with business priorities, helping to avoid project delays or failures.

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Value Realization and Measurement

Tracks and measures the value delivered by portfolio execution.

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ServiceNow SPM ensures investments yield measurable results by assessing ROI, metrics, and alignment with organizational goals.

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ServiceNow SPM Benefits

Faster Service Lifecycle Management

SPM streamlinesdefining, launching, and retiring services for a more agile approach to managing the service lifecycle.

Accelerated Service Delivery

SPM acceleratesservice delivery and improvements by automating workflows and offeringpredefined models.

Improved Decision-Making

With data-driven insights and dashboards, SPM aids in the strategic planning and prioritization of service investments.

Cost Management and Optimization

ServiceNow’s SPM improves service costs by managing budgets, forecasting expenses and reducingspending.

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ServiceNow ITAM Offerings

ServiceNow ITAM includes a range of modules designed to track, manage, and optimize assets, delivering value across every stage of the asset lifecycle

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Hardware Asset Management (HAM)

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Track and manage hardware assets from acquisition through disposal. HAM provides visibility into asset location, usage, condition, and value, ensuring optimal utilization and planning for future asset needs.

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Software Asset Management (SAM)

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Manage software licenses, usage, and compliance with ServiceNow’s SAM tools. SAM helps you control software costs, stay compliant with vendor agreements, and reduce the risk of license audits.

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Cloud Insights

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Gain visibility into cloud-based resources and optimize cloud spending. Cloud Insights within ITAM helps you track cloud usage, identify cost-saving opportunities, and prevent over-provisioning.

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Contract Management

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Maintain and track contracts related to assets, such as maintenance agreements and vendor contracts. Contract Management enables you to monitor renewal dates, compliance terms, and spend against contracts to avoid unnecessary expenses.

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Asset Request Management

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Simplify and streamline asset requests through a self-service portal. Asset Request Management ensures that users receive the right assets quickly while maintaining oversight of asset allocation.

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Configuration Management Database (CMDB) Integration

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Integrate ITAM with the CMDB to keep an accurate, real-time record of asset dependencies and relationships. CMDB integration ensures that all asset data is up-to-date and linked to relevant services, improving visibility and management.

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Depreciation and Financial Management

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Track the financial impact of asset usage and calculate depreciation accurately. ITAM’s financial management features provide insights into the total cost of ownership and asset value over time.

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Asset Disposal Management

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Automate end-of-life processes for assets, ensuring secure, compliant disposal. Asset Disposal Management helps mitigate security risks, maintain environmental compliance, and streamline the disposal process.

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Best Practices for SPM Implementation in ServiceNow

Tosuccessfully implement ServiceNow Strategic Portfolio Management (SPM), consider these best practices

PortfolioAlignment with Strategic Goals

Make sure that every project and program closely aligns with theorganization’s strategic vision, goals, and objectives to enhance overallbusiness success and value.

Engage Stakeholders

Implement flexible portfolio management processes that adapt to changingpriorities, market conditions, and opportunities, ensuring alignment withorganizational goals.

EnhancedFinancial Management and Budgeting

Establish thorough financial oversight procedures that encompassbudgeting, forecasting, and cost tracking to manage portfolio financeseffectively.

Automation of Governance and Approval Workflows

Automate approval and governance workflows to simplify decision-making, lower administrative burdens, and maintain consistent, efficient management ofyour portfolio.

ChangeManagement and Adoption Strategy

Create a change management plan that ensures smooth transitions, addresses resistance, and promotes acceptance across the organization.

Risk Assessment and Mitigation Frameworks

Create proactive frameworks that actively identify, evaluate, and reduce risks at the portfolio, program, and project levels to ensure successfulresults.

Performance Analytics and Reporting

Create proactive frameworks that actively identify, evaluate, and reducerisks at the portfolio, program, and project levels to ensure successfulresults.

Cross-FunctionalCollaboration and Communication

Foster collaboration among IT, finance, and business units to guaranteesmooth portfolio management, effective execution, and alignment with businesspriorities.

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Our Approach: Comprehensive ServiceNow ITAM Implementation

Our ServiceNow ITAM implementation approach focuses on creating a tailored solution that aligns with your asset management goals and operational requirements. Here’s our process

Discovery and Requirement Assessment

We begin by evaluating your organization’s current asset management practices, identifying gaps, and understanding your business needs. This assessment helps us design a solution that fully aligns ITAM’s capabilities with your objectives.

Solution Design and Customization

Based on our assessment, we design a ServiceNow ITAM solution that meets your specific needs. This includes configuring modules, defining workflows, and setting up integrations with your existing systems for a seamless asset management experience

Implementation and Configuration

Our team manages the end-to-end deployment, including configuring key ITAM modules such as HAM, SAM, and Contract Management. We ensure the CMDB integration is optimized to maintain accurate asset relationships and dependencies.

User Training and Adoption Support

We provide targeted training sessions to equip your team with the knowledge to manage ITAM effectively. Our training ensures that all stakeholders can leverage ITAM’s functionalities, driving high adoption and smooth operations.

Go-Live and Support

Our go-live support ensures a smooth transition to ServiceNow ITAM, with continuous guidance as your team begins using the platform. We provide post-implementation support to address any challenges and help optimize performance.

Ongoing Optimization and Partnership

As your organization evolves, our partnership extends to continuous improvement, offering support to scale, optimize, and adapt ServiceNow ITAM to meet new requirements, ensuring sustained value from your asset management investment.

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Maximize Asset Value with ServiceNow ITAM

By implementing ServiceNow ITAM, your organization gains the visibility, control, and automation needed to manage assets more efficiently, reduce costs, and maintain compliance. With streamlined asset lifecycle management and real-time insights, ITAM empowers your team to make data-driven decisions, improve resource utilization, and align IT assets with business goals. Let us partner with you to implement and optimize ServiceNow ITAM, transforming your approach to asset management and unlocking lasting value for your organization.

Want to Learn More About Our Services and How We Can Help You?

Locally focused with a global reach to deliver upon our commitment to the success of our clients.

SYSUSA Inc. Virginia

8565 Sudley Road,
Suite C, Manassas, VA 20110

Texas

555 Republic Drive
Suite 450, Plano TX 75074

SYSUSA Inc. Virgnia

8565 Sudley Road,
Suite C, Manassas, VA 20110

Texas

555 Republic Drive,
Suite 450, Plano TX 75074