NovaNow quantifies instance health, compares you to peers, and turns findings into a prioritized 90-day plan you can execute now.
Best-Practice Checks
To First Benchmark
Faster Resolution*
Each insight maps to value, effort, owner, and sequence.
De-risk releases with customization risk and readiness scoring.
Link savings to license utilization, automation yield, and TCO.
Read-only, agentless ingestion with scoped access.
Percentile rankings by industry and scale, not generic grades.
A purpose-built benchmarking & assessment engine for ServiceNow that blends telemetry, usage, delivery metrics, and governance signals into one maturity score—then delivers an executive-ready scorecard, risk heatmap, and value-first improvement plan.
Clear percentile vs. peers; an investment narrative tied to outcomes.
Prioritized backlog with effort/impact and ownership.
Compliance dashboards and audit-ready documentation.
Clear percentile vs. peers; an investment narrative tied to outcomes.
Prioritized backlog with effort/impact and ownership.
Holistic coverage across your
ServiceNow ecosystem—scored,
benchmarked, and prioritized.
Response times, throughput, job/integration health; error/exception patterns; SLA & availability trends.
Completeness, correctness, relationship integrity, duplication/staleness, and reconciliation health.
ITSM/ITOM/HRSD workflows, SLA adherence, backlog health, self-service efficacy, CSAT/EX.
Platform hardening, access hygiene, policy conformance, and audit readiness.
Customization load, deprecated patterns, breaking-change exposure, and test coverage.
License utilization, orphaned assets, automation ROI, and total cost to serve.
Rapid setup. Evidence-based insights.
Actionable outcomes.
Read-only access and scoped pulls. No disruption to your environment.
Automated checks mapped to NovaNow's maturity model and best practices.
Contextual percentile views by industry and scale.
90/180/365-day plan prioritized by value, effort, and risk.
Prioritized backlog for 90/180/365 days with owners and impact.
Hot spots across reliability, data, security, and delivery.
Board-ready narrative linking improvements to KPIs and ROI.
Quarterly rescans and trendlines.
Overall score, peer percentile, category breakdowns.
Replace guesswork with progress
you can measure.
Clear ownership and risk-based change controls reduce time to restore.
Better data quality and upgrade readiness prevent repeat issues.
Guardrails and prioritized backlog accelerate value flow.
License optimization and automation yield measurable savings.
Peer percentile and KPIs create board-ready alignment.
Customization risk assessment de-risks releases.
Clear ownership and risk-based change controls reduce time to restore.
Better data quality and upgrade readiness prevent repeat issues.
Start with a one-time benchmark or
track progress continuously.
Least-privilege access; scoped connectors; no disruption to operations.
Only what’s required, anonymized for peer comparisons.
Exports stay in your control; no public model training on your data.
Yes. NovaNow is an assessment and optimization framework that runs on your existing ServiceNow instance. It helps you maximize the value of the licenses you already pay for.
NovaNow identifies the 'clean core' prerequisites needed for ServiceNow's GenAI and Now Assist features to work effectively, ensuring your data quality is ready for automation.
We analyze customization risk and provides a clear path to return to out-of-the-box functionality, making your semiannual ServiceNow upgrades significantly faster and cheaper.
Absolutely. Our read-only assessment approach is designed for high-compliance industries, ensuring zero disruption and full data sovereignty.
Tell us your goals; we'll send a tailored
proposal and business case.
8565 Sudley Road, Suite C Manassas, VA 20110
555 Republic Drive, Suite 450 Plano, TX 75074
Our experts are here to guide you every step of the way,
ensuring you reduce costs, increase performance, and achieve a higher ROI.
