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Managed ServiceNow.
Security-Led.Outcome Based. AI-First.

FuseNow combines operations, enhancements, governance, and adoption into one managed service. Choose BYO‑ServiceNow or a SYSUSA provider‑hosted option. One SLA, evergreen upgrades, measurable outcomes.

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Outcome SLAs

doption, MTTR, automation, deflection—beyond ticket SLAs.

Security by design

controls & evidence mapped to ISO/ITIL.

AI‑first value

Now Assist & AI agent patterns, ready out‑of‑the‑box.

Provider option

skip instance overhead; scale elastically.

What’s Different About
FuseNow

Scope
Typical MSP -Run & Break/Fix + Upgrades
FuseNow By SYSUSA -Run + Modernize + Adopt + Govern With Outcome SLAs
Hosting Model
Typical MSP -Customer Instance Only
FuseNow By SYSUSA -BYO-ServiceNow Or SYSUSA Provider-Hosted Option
AI
Typical MSP -Tooling Add-Ons
FuseNow By SYSUSA -Embedded Now Assist/AI Agents Patterns; Skill-Kit Ready
Security Posture
Typical MSP -Controls Scattered Across Vendors
FuseNow By SYSUSA -ISO 27001/20000 + CMMI-3 Delivery, Audit-Ready Evidence
Public-Sector Readiness
Typical MSP -Complex Procurement
FuseNow By SYSUSA -8(A), HUBZone, WOSB/EDWOSB + GSA MAS For Faster Awards

FuseNow
Core Pillars

Coverage You Can
Count On

Controls

Controls

Least-privilege, MFA/SSO, audit logging, encryption, network segmentation, secrets mgmt.

Assurance

Assurance

Vulnerability mgmt, hardening baselines, DR tests, change control evidence, platform SLOs.

Standards

Standards

Delivered under ISO 27001, 20000, 9001 and CMMI-3 practices. Public-sector ready: SBA 8(a), HUBZone, WOSB/EDWOSB.

Security & Compliance By Design

ServiceNow Apps

ServiceNow Apps

ITSM · ITOM/Discovery · ITAM · CSM · HRSD · IRM/GRC · SecOps · APM · FSM · Performance Analytics · IntegrationHub · App Engine

Platform Operations

Platform Operations

Hosting & scaling · Monitoring & alerting · DR/backup · Access & identity · Patching & upgrades · Performance tuning · Observability

Run & Improve

Run & Improve

24×7 support · Change & release · Regression testing · Roadmapping · Adoption & enablement · CoE coaching

How We Deliver

1

Assess

Baseline goals, data model, integrations, controls. Provider-hosted vs. BYOL fit. Business case + migration plan.

2

Launch

Blueprinted deployment with guardrails: SSO/SCIM, monitoring, CI/CD, golden CMDB, regression packs.

3

Run

Operate to platform SLOs (uptime, MTTR, SLA). Weekly ops digest, monthly steering. Evidence on tap.

4

Improve

Quarterly modernization sprints for automation, UX, knowledge, analytics and new workflows.

Packages Built For Outcomes

All plans include operations (L1-L3), change/release, upgrades,
CMDB/CSDM care, monitoring, DR/backup and monthly enhancement runway.

Start

  • ITSM, CMDB, Knowledge, Request
  • 8×5 support · 99.9% uptime target
  • Quarterly release enablement
  • Enhancements: 20 hrs / mo
Request Proposal

Scale

MOST POPULAR
  • ITSM · ITOM/Discovery · CSM · HRSD
  • 24×7 support · 99.95% uptime target
  • Evergreen upgrades & regression suite
  • Enhancements: 60 hrs / mo
  • Quarterly roadmap workshops
Request Proposal

Enterprise

  • All apps incl. IRM/GRC, SecOps, APM, App Engine
  • 24×7 support · custom SLAs
  • Dedicated TAM & FinOps
  • Enhancements: tailored
  • Compliance add-ons (by region)
Request Proposal

Evaluator’s Checklist

Outcome SLAs beyond ticket metrics (adoption, MTTR, deflection, automation)
Provider-hosted and BYOL option? (Service Bridge integration)
ISO 27001/20000 + CMMI-3 delivery maturity
Public-sector readiness (8(a), HUBZone, WOSB/EDWOSB, DBE/MBE, GSA MAS)
Evergreen upgrades with regression automation
CMDB/CSDM health targets & data lifecycle management
AI-first accelerators for ITSM/CSM/HR/SecOps

Some Of The Frequently
Asked Questions

FuseNow manages and optimizes your environments, but ServiceNow license costs are separate.
We help ensure your entitlement is used efficiently, often finding savings that offset service fees.

FuseNow is AI-forward. We assist with GenAI (Now Assist) roadmap planning, skill-kit engineering,
and the clean-data governance required to make Predictive Intelligence work.

Upgrades are included and proactive. We utilize automated regression testing and OOB-alignment
to move you to the latest release within weeks of market availability, not months.

Yes. FuseNow is delivered under ISO and CMMI-3 standards. We support public-sector requirements
including fed-ready baseline management and audit-ready evidence collection.

Talk To An Expert

Tell us your goals; we'll send a tailored proposal and business case.

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SYSUSA Inc. Virginia (HQ)

8565 Sudley Road, Suite C Manassas, VA 20110

Texas Office

555 Republic Drive, Suite 450 Plano, TX 75074

Ready to transform your business withSYSUSA?

Our experts are here to guide you every step of the way, ensuring you reduce costs, increase performance, and achieve a higher ROI.

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