Before we start talking about the topic, we must understand what ServiceNow is and how it has become the leader and revolutionized the global industries by making “Work Work better for People.
What is ServiceNow
ServiceNow is a highly flexible cloud-based PaaS and SaaS platform offering that mainly aims to automate various models in the enterprise by implementing workflows based on the latest ITIL principles. ServiceNow states, “The Now Platform is the platform of platforms for the digital workflow revolution.” It empowers people with optimized processes, connects silos for seamless experiences, and creates new value by enabling innovation. It is a single, unifying foundation for digital business. Drive transformation to build and automate quickly, future-proof technologies, and deliver great experiences. ServiceNow has been named as the leader in several 2021 Gartner Magic Quadrants, including:
8th year in 2021 ITSM Magic Quadrant
Enterprise Low-Code Application Platforms
CRM Customer Engagement Center
IT Vendor Risk Management Tools
IT Risk Management
for Second Year
Enterprise Service Management
Enterprise Agile Planning Tools
Worldwide AIOps Market Share
Forrester Wave also names ServiceNow as a leader in:
Digital Process Automation
Third-Party Risk Management
Why do Organizations use ServiceNow?
ServiceNow, the leader in 2021, Q2 Forrester Wave : Low-Code Development Platforms For Professional Developers, is also a no-code platform for those who don’t know how to code. With out-of-the-box digital workflow powered by AI and ML designed to address enterprise needs in its modernization and digital transformation, ServiceNow provides a one-stop shop for transforming into a single, unifying platform for digital business. It integrates disparate systems into a cohesive workspace, automates routine tasks, and streamlines processes, minimizing the time and effort required to deliver services. ServiceNow, a leader for eight consecutive years in Gartner Magic Quadrant for ITSM, is because of its constant enhancement to the platform service delivery capabilities. With new releases twice a year, there is a continuous platform improvement with new features being added or functionalities being enhanced to deliver a rewarding user experience. The AI-powered Virtual Agent significantly enhances the Tier 0 Service Desk with self-service that empowers end-users to resolve issues faster without engaging the Service Desk technician, reducing enterprise IT service delivery costs, streamlining the customer experience, and enabling organizations to scale and deliver services at lightspeed. This agility, scalability, and ability to successfully deliver upon the digital transformation needs of the business have made ServiceNow, the platform of choice for many organizations. With so many features to solve the many critical needs of the enterprise, the question that is asked more than often is, how much does it cost?
