ISO 20000 Lead Implementer, a five-day intensive course designed to inculcate participants and enable them to develop the expertise necessary to support the implementing and managing of an organizational service management system as specified in ISO/IEC 20000-1.
The participant will also gain a thorough understanding of planning and implementing service management processes best practices: planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes.
This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
The “Certified ISO/IEC 20000 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). The exam covers the following competence domains:
Domain 1: Fundamental principles and concepts of SMS
Domain 2: Information Technology Service Best Practice based on ISO 20000-2
Domain 3: Planning an SMS based on ISO 20000
Domain 4: Implementing an SMS based on ISO 20000
Domain 5: Performance evaluation, monitoring and measurement of an SMS based on ISO 20000
Domain 6: Continual improvement of an SMS based on ISO 20000
Domain 7: Preparing for an ISO 20000-1 certification audit
The “Certified ISO/IEC 20000 Lead Implementer” exam is available in different languages (the complete list of languages can be found in the examination application form)
Duration: 3 hours
For more information about exam, refer to PECB section on ISO 20000 Lead Implementer Exam
On-site training will require you to travel to the city the training is held in and may require accommodations. It gives you the advantage to be in the class with other participants and ask questions as needed as well as seek the advice of the trainer when you require help in understanding the topic. You will also be able to take the exam after finishing the training classes which is included in the cost.
Self-Study is an excellent opportunity for those that don’t have the time to travel and can work on their own. Once we have received your request and payment, you will receive an email with instructions on how to access your training material via PECB’s KATE application. If you prefer to get a printed book shipped to you, contact us and we can arrange that for an additional cost. When you are ready, you will receive a voucher for the exam and instructions on how to set-up the online exam. Contact us with any questions.
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