ISO 20000 Introduction, a one-day training course designed to familiarize participants with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2011. The participant will gain the knowledge and understanding of different components of an ITSMS, including the ITSMS policy.
On-site training will require you to travel to the city the training is held in and may require accommodations. It gives you the advantage to be in the class with other participants and ask questions as needed as well as seek the advice of the trainer when you require help in understanding the topic. You will also be able to take the exam after finishing the training classes which is included in the cost.
Self-Study is an excellent opportunity for those that don’t have the time to travel and can work on their own. Once we have received your request and payment, you will receive an email with instructions on how to access your training material via PECB’s KATE application. If you prefer to get a printed book shipped to you, contact us and we can arrange that for an additional cost. When you are ready, you will receive a voucher for the exam and instructions on how to set-up the online exam. Contact us with any questions.
Organizations use many tools in their security operations center providing them...Read More
In today’s digital age organizations heavily rely on technological advances to...Read More
“The company database was hacked and all the client information was...Read More