ISO 20000 Introduction (Self Study)

About The Course

ISO 20000 Introduction (Self Study)

ISO 20000 Introduction, a one-day training course designed to familiarize participants with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2011. The participant will gain the knowledge and understanding of different components of an ITSMS, including the ITSMS policy.

Self-Study is a great opportunity for those that don’t have the time to travel and are able to work on their own. You get all the materials shipped to you after paying for the course and study it at your own pace in the comfort of your own home or the library. When ready, let us know and we can book your certification exam. Contact us with any questions.

Course Details

Day 1
ISO 20000 Introduction, a one-day training course
  • ISO 20000 Introduction, a one-day training course designed to familiarize participants with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2011. The participant will gain the knowledge and understanding of different components of an ITSMS, including the ITSMS policy.

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Who Should Attend?
  • IT professionals wanting to gain a comprehensive knowledge of the main processes of an Information Technology Service Management System (ITSMS)
    • Staff involved in the implementation of the ISO 20000 standard
      • Expert advisors in IT
        • Managers responsible for implementing an ITSMS
          • Auditors
Learning Objectives
  • To understand the fundamentals of IT management
  • To know the interrelationships between ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2005
  • To know the key components of an IT Service Management System in an ISO/ 20000 context
  • To introduce the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System in accordance with ISO 20000
  • To understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization
  • To understand the stages of the ISO 20000 certification process

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Course Dates and Venues
Date Location Address Location City/State Location Country Price
TBD TBD Online USA $549.00

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