ISO 20000 Introduction

About The Course

ISO 20000 Introduction

ISO 20000 Introduction, a one-day training course designed to familiarize participants with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2011. The participant will gain the knowledge and understanding of different components of an ITSMS, including the ITSMS policy.

Course Details

Learning Methods

On-site Training

On-site training will require you to travel to the city the training is held in and may require accommodations. It gives you the advantage to be in the class with other participants and ask questions as needed as well as seek the advice of the trainer when you require help in understanding the topic. You will also be able to take the exam after finishing the training classes which is included in the cost.

Self Study

Self-Study is an excellent opportunity for those that don’t have the time to travel and can work on their own. You get all the materials shipped to you after paying for the course and study it at your own pace in the comfort of your own home or the library. When ready, let us know, and we can book your certification exam in your area. The invigilator may add some extra cost. Contact us with any questions.

Virtual Classroom

The Virtual Classroom is a good option if you prefer to get live training from an experienced and PECB certified trainer but are unable to travel to other locations. We will set the dates and times, and you will log in to the web meeting using the provided link. You will be able to ask questions during class just as if you would be on-site. If the course you are taking, requires an exam you can take it any time after the class, but you will have to get an invigilator in your area which is not included in the course cost. We will be glad to assist with the search if needed. Click the provided button to get more information or call us directly.

If you are an organization looking to train several employees to be certified, please contact us directly for a quote.

Day 1
ISO 20000 Introduction, a one-day training course
  • ISO 20000 Introduction, a one-day training course designed to familiarize participants with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2011. The participant will gain the knowledge and understanding of different components of an ITSMS, including the ITSMS policy.

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Who Should Attend?
  • IT professionals wanting to gain a comprehensive knowledge of the main processes of an Information Technology Service Management System (ITSMS)
    • Staff involved in the implementation of the ISO 20000 standard
      • Expert advisors in IT
        • Managers responsible for implementing an ITSMS
          • Auditors
Learning Objectives
  • To understand the fundamentals of IT management
  • To know the interrelationships between ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2005
  • To know the key components of an IT Service Management System in an ISO/ 20000 context
  • To introduce the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System in accordance with ISO 20000
  • To understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization
  • To understand the stages of the ISO 20000 certification process

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Course Dates and Venues
Date Time Location Learning Mode Price
Self-Study $349.00
Virtual Classes $595.00
TBD TBD TBD On-site Training $795.00

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