ISO 20000 Introduction

About The Course

ISO 20000 Introduction

ISO 20000 Introduction, a one-day training course designed to familiarize participants with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2011. The participant will gain the knowledge and understanding of different components of an ITSMS, including the ITSMS policy.

Day 1
ISO 20000 Introduction, a one-day training course
  • ISO 20000 Introduction, a one-day training course designed to familiarize participants with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2011. The participant will gain the knowledge and understanding of different components of an ITSMS, including the ITSMS policy.

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Who Should Attend?
  • IT professionals wanting to gain a comprehensive knowledge of the main processes of an Information Technology Service Management System (ITSMS)
    • Staff involved in the implementation of the ISO 20000 standard
      • Expert advisors in IT
        • Managers responsible for implementing an ITSMS
          • Auditors
Learning Objectives
  • To understand the fundamentals of IT management
  • To know the interrelationships between ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2005
  • To know the key components of an IT Service Management System in an ISO/ 20000 context
  • To introduce the concepts, approaches, standards, methods and techniques allowing an effective management of an IT Service Management System in accordance with ISO 20000
  • To understand the relationship between the information technology service management system, including the management processes and compliance with the requirements of different stakeholders of the organization
  • To understand the stages of the ISO 20000 certification process

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Learning Methods

On-site Training

On-site training will require you to travel to the city the training is held in and may require accommodations. It gives you the advantage to be in the class with other participants and ask questions as needed as well as seek the advice of the trainer when you require help in understanding the topic. You will also be able to take the exam after finishing the training classes which is included in the cost.

Self Study

Self-Study is an excellent opportunity for those that don’t have the time to travel and can work on their own. Once we have received your request and payment, you will receive an email with instructions on how to access your training material via PECB’s KATE application. If you prefer to get a printed book shipped to you, contact us and we can arrange that for an additional cost. When you are ready, you will receive a voucher for the exam and instructions on how to set-up the online exam. Contact us with any questions.

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