ISO 20000 Foundation, a two-day course designed to engage the participants in learning about the best practices for implementing and managing a Service Management System as specified in ISO/IEC 20000-1. The participant will also gain the understanding of implementing the best practices for the Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.
Self-Study is a great opportunity for those that don’t have the time to travel and are able to work on their own. You get all the materials shipped to you after paying for the course and study it at your own pace in the comfort of your own home or the library. When ready, let us know and we can book your certification exam. Contact us with any questions.
The EU GDPR (General Data Protection Regulations) are here and cyber...Read More